FAQs

Where does my order ship from?

Orders ships directly from our warehouse in Leigh-on-Sea.

When will my order be shipped?

Orders placed before 2 p.m. on weekdays are shipped the same day. We do not ship on weekends or bank holidays. Please see Delivery

How long do I have to return my order?

Not happy with your purchase? No worries! Our returns policy allows you to send it back within 30 days of receiving your order. Please see Returns

Can I track my order?

Absolutely! We will provide you with tracking details so you can keep track of your order at every stage. from the time of shipment until your order is delivered to your home.

Will there be an invoice included in the packaging?

The only invoice provided is the confirmation email you receive after ordering, so no problem sending it as a gift.

Do you follow eco-friendly practices?

Yes, we're committed to eco-friendly practices! From sustainable packaging to energy-efficient operations, we strive to minimise our environmental impact. If you have any suggestions or feedback, we'd love to hear them!

Don't hesitate to reach out if you can't find what you're looking for.