FAQs

Where does my order ship from?

Orders ship directly from our warehouse in the lovely town of Leigh-on-Sea in Essex.

Do you offer international shipping?

At this time, we do not offer international shipping. We are continually exploring options to expand our services and hope to reach customers worldwide in the future.

When will my order be shipped?

Orders placed before 2 p.m. on weekdays are shipped the same day. We do not ship on weekends or bank holidays. Please see Delivery

How long do I have to return my order?

Not happy with your purchase? No worries! Our returns policy allows you to send it back within 30 days of receiving your order. Please see Returns

Can I track my order?

Absolutely! We will provide you with tracking details so you can keep track of your order at every stage. from the time of shipment until your order is delivered to your home. Track your order 

Will there be an invoice included in the packaging?

The only invoice provided is the confirmation email you receive after ordering, so no problem sending it as a gift.

What should I do if my order hasn't arrived?

If your order hasn't arrived within the expected delivery time, please don't hesitate to contact our customer service team. They are here to help and will assist you in tracking your order and resolving any issues. Rest assured, all orders are fully tracked for your peace of mind.

Do you have a newsletter?

Absolutely! Sign up for our email newsletter now and enjoy an exclusive 10% discount off your first order. Stay in the loop with exciting home and garden decor news, updates, promotions, and more delivered straight to your inbox. Don't miss out; join our community today.

"You will find our newsletter sign up near the bottom of the home page."

Do you follow eco-friendly practices?

Yes, we're committed to eco-friendly practices! From sustainable packaging to energy-efficient operations, we strive to minimise our environmental impact. If you have any suggestions or feedback, we'd love to hear them!

Don't hesitate to reach out if you can't find what you're looking for.