What to Do if Your Order Arrives Damaged
We’re so sorry your package didn’t arrive in perfect shape — we know how disappointing that can be. Don’t worry, we’ll take care of it right away.
Here’s What to Do
- Reach Out Within 48 Hours
- Send us a quick message within 48 hours of receiving your order so we can help.
- How to Contact Us
- Email our support team at team@7fiveyards.co.uk
- Please include:
- Your order number
- A short note describing what happened
- Which item(s) were damaged
- Send Photos
- Please attach a few clear photos showing:
- The outer box or packaging (especially if it’s damaged)
- The damaged item(s)
- The shipping label, if possible
We’ll Make It Right
Once we have your info, we’ll review your claim and arrange a replacement or refund — whichever works best for you.
We really appreciate your understanding and patience — and we’ll do everything we can to make sure your next delivery arrives just right.