Returns & Refunds
Not happy with your purchase? No worries! Our returns policy allows you to send it back within 30 days of receiving your order.
In the event that you’re not completely satisfied with your order or just change your mind, you have 30 days from receiving your order to return the goods. This entitles you to a full refund of the purchase price, postage, and packaging charges (i.e., the goods or services provided are not faulty or were not described properly). You will not be entitled to a refund of the costs you incur in returning the item to us. For a full refund, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
Please send an email Team@7fiveyards.co.uk confirming you will be returning your order, providing the date of order and order number, as well as your name and address, to ensure we identify the order correctly.
Please note that it is the customer who is responsible for return shipping and fees; we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using a tracked service to ensure your package is returned to us.
If the item you purchased was faulty or did not work properly, you will be given a full refund. Please email Team@7fiveyards.co.uk
Once your return is received and inspected, we'll contact you to let you know when your refund will be processed. All refunds can only be returned to the original method of payment.
If you haven't received a refund yet, please check your bank account or card statement to make sure it hasn't been received, and then contact your bank, as some banks or card companies take a number of days to credit your account.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).